FAQs

Let's get you to the right team! For speediest reply, please review the details below to ensure you're reaching out to the correct team: 

• For customer service help with a current order or if you have general questions about any of our self-serve/on-site gift purchase offerings, email our customer support at [email protected]
  
  
• For corporate/bulk gifting sales inquiries or to check in on a current corporate gifting or bulk order, you can contact us in a few ways:
  • Request a call-back 201-478-8649
  • Email us at [email protected]
  • Book a call/consultation (~30 min) with our team via this calendar link
  • Shoot us a request for a custom proposal by filling out this form
    
    
• For press/media or booking the co-founders for speaking engagements, please email [email protected] 
  
  
• For inquiries on how to become a partner/vendor, please know we only buy quarterly/seasonally and require this form to be filled out for consideration.
  
  
• For all other inquiries, please contact [email protected] 

• If you requested a reset password email, but it did not come through to your email, you may not have a Happy Box account set up. No worries though! You can easily create an account and get started using all of the features our accounts have to offer ASAP!

Current estimated processing times (December '25)

• 3-4 business days for Box Builder, Curated Box gifts (non-swag included gifts)
• Gift of Choice - varies based on what your recipients choose

Gift ship speed depends on BOTH current processing time + shipping speed you've selected at checkout.

Example, if you’ve selected two day shipping, that is transit time, not processing time included. Processing time includes handwriting your card (if applicable) and hand packing your box in our warehouse. You will receive a tracking number via email once your order has been processed and shipped. We ship boxes out on Mondays - Fridays. During high seasonal moments, processing time can take up to 4 business days.

Please note that currently PO and APO addresses must ship via Standard Shipping (with UPS Surepost). What is SurePost Shipping? SurePost is a service provided by UPS in which packages are transported to the destination city and handed off to USPS for final delivery. Once the package is transferred to USPS, we cannot provide updates or make changes to the package delivery. 

All estimated shipping mentions on site and via email are for the mainland US; all island and international shipping options and pricing will come up in checkout when you put in your shipping address as they will vary depending on location. 

Purchases made on-site (non-Gift of Choice): Once your order ships, you will get an email with tracking information and a link to track. Additionally you can make an account and log in to see a status.

Gift of Choice: Your recipient is the one who will get the tracking information, but to track your Gift of Choice orders, make an account and log in to see a status - you'll see when they received their gift selection notification, if they claimed, and more!

Yes, we do ship internationally to most countries for our Box Builder offering, Corporate Orders, and for Curated Boxes. Please go to your checkout and add in the address for estimated costs, as prices and timeline of arrival greatly vary based on location. 

For our Gift of Choice offering, only the INTERNATIONAL collections can be shipped outside the U.S., please select the drop down on the Gift of Choice page to see what is available.

We cannot ship to the below countries at this time (please note this list may change based on current state of the world):

• CU (Cuba)
• IR (Iran)
• KP (North Korea)
• SL (Sierra Leone)
• Palestinian Territories
• South Sudan
• Myanmar
• Crimea Ukraine

For address changes, contact [email protected] immediately with your order number (HB-XXXXXX) and the changes needed. If it is something we are able to do and the order is not yet processed or shipped, we will accommodate as best we can. Note: we may not be able to accommodate a change.

If your order has already shipped, we may be able to work with UPS to intercept your package while in transit, and change the shipping address for a fee from the carrier. Note: this is not always possible and is dependent on UPS to say if it is or is not possible, but we will try our best! For address changes, please reach out to [email protected]. Once confirmed with UPS that this change is possible, we will invoice you for the fee ($30) and will make necessary updates and/or changes after the invoice is successfully paid.

Rest assured, since we are a gift company we do not include pricing/receipts in any gift sent! 

Yes, you can! Using our multiship feature, you are able to purchase multiple gifts at one itme in one order, and then send them to different addresses. Please see an instructional video on how to do so HERE.

When you work with our corporate team, yes we can acomodate specific shipments for events/days. For on-site orders, you can select your ship date range to get as close to an ideal date as possible - this is available on Build a box, curated gift boxes. On Gift of choice, yes, you can schedule your gift NOTIFICATION for a specific day/date.

Absolutely - login to your account or make an account here to see your order history and download receipts/account payments for your expense reimbursement needs. 

No problem! We get tons of inventory shipped in daily. Additionally, we can custom order for you, as needed. Please reach out to [email protected] with any bulk ordering needs.

We apologize for any confusion! Our backend will automatically "cancel" multiple box orders that are going to various addresses to split them into “sub orders” to ensure they each get to their right destination in our shipping software.  Rest assured, your multiple box order more than likely did go through, and is just displaying as canceled so it filters to the right place on our backend.  

Once we receive the box back at our warehouse, we will reach out to you to provide two options:

1. We will refund the box upon receipt minus a $10 restocking fee for labor and to discard the custom made card and the exterior box as well as any perishable items.
2. We are able to reship the box to a NEW address for a $17 reshipping fee.
   

Due to high seasonality, processing returns can take up to 5 business days. 

If you believe you're gift was lost or stolen, we recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage. Please confirm that the shipping address provided is a correct and valid address. If you’re still unable to locate the package, contact us at [email protected] for further assistance with your order number.

We may be able to file a claim with our shipping partner, but the process can take 1-4 weeks to complete.

Due to the custom nature of our service and labor involved, all sales are final from Happy Box. We do not issue refunds or order cancellations. 

Double check your order confirmation to ensure the email address you’ve input is correct, and email [email protected] if it is not. If it is correct, please ask your recipient to check their promotions and spam filters as the notifications may be stuck there. Note: we cannot control this as every mail service is different.

Who is this from?! Look inside the box for a card with a signature, but note some people do omit cards! If there is no card, please email [email protected] with your full name and order number (begins with HB- followed by a string of numbers, which should be on your shipping label), or your shipping address, and we will share the first name of the sender as listed in their billing information.

If you purchased a gift through our Box Builder and selected a handwritten card during the builder experience, your gift will contain that card. If you select the “no card” option, there will be no card, receipt, or note included in your gift. If you purchased out Gift Instantly offering, there is no note included in your gift once sent to your recipient, but they are digitally sent your message you’ve included. For singular gifts bought through our Curated/Occasion shop, no notes are included as those are shipped directly from our partners (i.e. pillows, wines, ice cream, and more). No receipts are included as all are gifts. If you need a receipt for expensing purposes, please, check your online account to download (note: you may need to sign up), or check your email where the confirmation email was sent.

Yes, we can! In a few ways:

1. On our Box Builder, you can add logo items/SWAG but note minimums do apply. To buy a branded gift item within our self-serve custom gift box builder,  filter for "brandable gifts," on the filtering and categories.

2. For custom boxes, cards, other packaging and custom-sourced gift items with your logo on it, you can reach out to our Corporate Gifting sales team who handles 100% custom gifts made for your business. Call them now (201-478-8649), request a proposal, or book a call for later.

3. If you just want swag, for one-time or for ongoing reasons, you can reach out to our Corporate Gifting sales team who handles 100% custom gifts made for your business. Call them now (201-478-8649), request a proposal, or book a call for later.

4. If you want your recipients to CHOOSE from variety of branded gifts, you can learn more here or you can reach out to our Corporate Gifting sales team who handles 100% custom gifts made for your business. Call them now (201-478-8649), request a proposal, or book a call for later.
   

Typically, between 2-6 weeks but note it depends on the products and season. For specific questions or a quote/timeline, please email [email protected].

Yes we do - learn more here.

For 100% custom corporate gifts, we work with clients that have varying order quantity and spends, so it’s always good to inquire and learn more about what’s possible depending on your need/ask. Most often, clients start at around a minimum of 50 gifts or a spend of $5K. Learn more about pricing and all our corporate offerings here.

You can easily claim your rewards right at checkout! During the checkout experience, please make sure you’re using the same email address that your rewards points are under. If you have rewards points in your account you will have the option to redeem those points at checkout in $5 increments, up to $20 off at one time/in one order. 100 points = $5 off. Learn more here.

You can redeem your points in increments of 100. 100 points = $5 off. You can redeem up to $20 at one time for one order. The reason it’s built this way is because we want you to keep coming back for gifts :) Learn more here. 

Points expire 1 year (365 days) after they’re earned.

You can earn points by purchasing from Happy box and in a variety of other ways! When purchasing, you earn 1 point for every $1 spent. Learn more about the other ways to earn points here.

There are a few ways to get a discount code. 1) Subscribe to marketing emails and SMS (you'll see a popup come up offering you a discount to do so on our website site if you've not already subscribed!) Once subscribed you'll receive a first-time purchase discount and of course marketing emails and SMS where we share coupons, sales, and promotions as they happen. 2) Follow us on social media: @happybox - we tend to post sales when they happen on IG stories, as well as other promotions and fun giveaways 3) Learn about and join our loyalty & referral program where you can get cash off for earning points for purchasing, following us on social media, sharing your birthday with us and more.

Discounts from SMS/Marketing Emails or Social Media can only be applied to orders placed directly on happyboxstore.com, and are only eligible on Box Builder and some Curated Gifts. They cannot be used for custom corporate concierge gift campaign orders placed with our team, on gift card orders, on Gift Instantly or on select Curated Gifts. Discounts are one-time use and cannot be layered with other promotions, and cannot be applied retroactively.

At this time, no marketing/promotions/discount codes can be used on Gift of Choice orders, unless specified! 

Yes! You will be able to purchase a gift card HERE for the following amounts: $25, $50, $75 or $100 (the link also found in the footer of our website) Need gift cards in BULK? Email [email protected] and we can create a bulk spreadsheet of gift card codes.

Note for bulk gifting where recipients choose their gift, we HIGHLY RECOMMEND our most popular offering, 

You will be able to view your gift card balance HERE (link also found in the footer of our website).

Tracking the recipient activity of a Gift of Choice gift is easy! You’ll want to login (or signup if you have not already) to your Happy Box account and navigate to the "Track Gift Sends" in the left hand navigation. There, you can look at all the data from Gift of Choice gifts you sent, as well as individual recipient data. Scroll down to the table and you can see if your recipient has claimed their gift, what they claimed, and their tracking number once it ships.

Yes! That is actually the only way the Gift of Choice experience works. You’ll send the Gift of Choice gift to your recipient’s email, and they will enter their own address information after they select their gift.

Once you select the value/collection you’d like to send, you’ll be prompted to enter you recipient info and be offered a way to add recipients manually one by one, or too upload a .CSV, you'll just need to make sure you use our template to do so on that step! If you need help, please email [email protected]

The gift purchaser has 60 days from expiration date of the gift to convert the Gift of Choice credit to happyboxstore.com store credit. To do so, email [email protected] with your order number. After that 60 days, the gift credit will be considered abandoned and no longer able to be redeemed. 

Yes, if you’re interested in offering branded gifts with or without branded packaging, we can accommodate that, as well! Please email [email protected] with your inquiry.

Visit the Happy Box blog for updated gifting tips and tricks! Our most popular option when you don't know what do get is our Gift of Choice! If you need more help, email [email protected] and our team is happy to assist.